StubHub Ticket Transfer Guide: How to Send Tickets to Someone
Introduction
StubHub makes it possible to share eligible tickets with friends, family members, or other people by using the available ticket transfer or delivery options. Whether you purchased tickets for a concert, sporting event, theater performance, or another live event, understanding the transfer process can help you send tickets correctly.
The process depends on how your tickets were delivered. Some tickets can be transferred directly through StubHub, while others must be sent through an external ticketing platform such as Ticketmaster or AXS.
In this guide, you will learn how to transfer StubHub tickets, accept a ticket transfer, manage transfer requests, and troubleshoot common problems.
1. What Is a StubHub Ticket Transfer?
A ticket transfer allows you to send eligible tickets to another person so they can access them through their account or ticketing app.
Depending on the ticket type, the transfer may happen through:
- StubHub: Some eligible tickets have a transfer option in your order details.
- Ticketmaster or AXS: Mobile transfer tickets may need to be sent through the original ticket provider.
- PDF tickets: Eligible downloadable tickets may be shared according to the instructions provided with the order.
- Other ticketing platforms: Some events use their own systems for ticket access and transfers.
Not every ticket can be transferred. Available options depend on the event, ticket type, original provider, and applicable restrictions.
2. How to Transfer StubHub Tickets to Someone
For eligible barcode tickets that support transfers directly through StubHub, follow these general steps.
Step 1: Sign In to Your Account
Open the official StubHub website or app and sign in to the account used to purchase the tickets.
Step 2: Open Your Orders
Navigate to your orders and locate the event containing the tickets you want to send.
Step 3: Select Manage Transfers
Open the order details and look for the Manage Transfers option. If the option is unavailable, your tickets may not support direct transfers through StubHub.
Step 4: Enter the Recipient’s Email Address
Enter the recipient’s email address as requested. Double-check the spelling to avoid sending the transfer invitation to the wrong person.
Step 5: Choose the Tickets
Select the number of tickets you want to transfer. Review the transfer details and any confirmation statements displayed on the screen.
Step 6: Send the Transfer
Confirm the details and select the send option. StubHub will send a transfer email to the recipient and a confirmation to you.
These steps apply to eligible tickets; other delivery types may require a different process.
3. How to Send Mobile Transfer Tickets
Some StubHub tickets are delivered through an external platform rather than being stored directly in StubHub.
If your tickets are available through Ticketmaster, AXS, or another ticketing provider, you may need to transfer them from that provider’s account.
Follow these steps:
- Open the original ticket provider’s official app or website.
- Sign in to the account where the tickets are stored.
- Open the relevant event under your tickets or orders.
- Select the available Transfer option.
- Choose the tickets you want to send.
- Enter the recipient’s required details, usually their email address.
- Review the information and confirm the transfer.
The recipient should receive instructions explaining how to accept the tickets. Some providers require the recipient to sign in or create an account before accessing them.
If the transfer option is missing, the event organizer may not have enabled transfers yet, or the tickets may have restrictions.
4. How to Send PDF or Downloadable Tickets
Some orders provide electronic tickets as PDF files. If the ticket and event rules allow sharing, you may be able to download the file and send it to the recipient.
To do this:
- Sign in to StubHub.
- Open your order details.
- Check whether the PDF tickets are available.
- Download the file using the provided option.
- Follow the ticket instructions to share or deliver the file.
Before sending a PDF, confirm that it is the correct ticket and that the recipient can use that delivery format.
Important: Do not assume that every mobile ticket can be shared as a screenshot or PDF. Tickets with rotating barcodes may require the live ticket in the official app.
5. How Does Someone Accept a StubHub Ticket Transfer?
After you send a supported transfer, the recipient generally receives an email with instructions.
They should:
- Open the transfer email.
- Select the Accept ticket option, if provided.
- Follow the instructions on the page.
- Sign in or create an account if required.
- Open their orders or the relevant ticketing provider’s app to access the tickets.
The recipient should check their spam or junk folder if the email does not arrive.
For some ticket types, acceptance takes place through the original ticket provider rather than StubHub. Always follow the instructions in the transfer email.
6. Can You Cancel a StubHub Ticket Transfer?
For certain transfers made through StubHub, you can cancel the transfer before the recipient accepts it.
To check whether cancellation is available:
- Sign in to your StubHub account.
- Open your orders.
- Select the relevant order.
- Open Manage Transfers.
- Look for the cancellation option next to the transfer.
- Follow the confirmation instructions if you want to cancel.
Cancellation options vary by ticket type and transfer status. Once a recipient has accepted a transfer, you may not be able to cancel it through the same process.
If you sent tickets to the wrong email address or the recipient cannot access them, check the original ticket provider’s instructions or contact official support before attempting another transfer.
7. Common StubHub Ticket Transfer Problems
The Transfer Option Is Missing
Some tickets are not eligible for direct transfer, or transfers may not yet be enabled for the event. Check the ticket details and the original provider’s website for restrictions.
The Recipient Has Not Received the Email
Verify the recipient’s email address and ask them to check their spam or junk folder. If the tickets are handled by an external provider, the transfer email may come from that provider.
The Recipient Cannot Accept the Tickets
The recipient may need to sign in, create an account, or install the official ticketing provider’s app. Ask them to follow the instructions in the transfer message.
The Tickets Are Not Showing in the Recipient’s Account
Confirm that the recipient completed the acceptance process and used the correct account. For externally transferred tickets, check the original provider’s app rather than looking only in StubHub.
The Event Is Approaching and the Transfer Is Unavailable
Some event organizers restrict transfers until closer to the event. Check the event’s ticketing instructions and contact official support if you need clarification.
8. Tips for a Smooth Ticket Transfer
- Verify the recipient’s details: Check the email address before confirming.
- Use official platforms: Transfer tickets through StubHub or the original ticket provider.
- Check transfer restrictions: Some tickets cannot be transferred or may have timing restrictions.
- Keep confirmation emails: Save the transfer confirmation until the recipient has accessed the tickets.
- Ask the recipient to confirm receipt: Make sure they can open the tickets before event day.
- Avoid sharing sensitive information: Never send your account password or verification codes to another person.
- Follow ticket instructions: Use the live barcode or approved delivery method required for your ticket type.
9. Frequently Asked Questions
How do I send StubHub tickets to a friend?
Open your order and look for Manage Transfers if the tickets support direct transfers. Enter your friend’s email address, select the tickets, and confirm. For mobile transfer tickets, you may need to use the original ticket provider’s app.
Does the recipient need a StubHub account?
Requirements depend on the transfer method. For some direct StubHub transfers, recipients can receive the invitation by email but must sign in or create an account to access the tickets. Other providers may have separate account requirements.
Can I transfer only one ticket from my order?
If the transfer option allows you to choose individual tickets or a quantity, you may be able to send only some of them. Availability depends on the ticket type and event restrictions.
Why can’t I transfer my tickets?
The event organizer or ticket provider may restrict transfers, or the feature may not be available yet. Review the ticket details and contact the official provider if necessary.
Can I transfer tickets after accepting them?
Some mobile transfer tickets can be transferred again through the original ticket provider. Whether this is possible depends on the ticket type and event rules.
Conclusion
Transferring StubHub tickets can be straightforward when you use the correct method for your ticket type. Check your order details, confirm the recipient’s email address, and follow the instructions provided by StubHub or the original ticket provider.
If the transfer option is unavailable or the recipient cannot access the tickets, review the event restrictions and seek help through the official StubHub Help Center.
Official support: https://support.stubhub.com/
Disclaimer
This article is intended for general informational and educational purposes only. It is not affiliated with, endorsed by, or officially connected to StubHub, Ticketmaster, AXS, or any other ticketing provider. Transfer options, account requirements, and ticket policies may vary by event, region, and platform. Always consult the official provider for current instructions.